“As first time buyers, Nicola was everything that we could have wanted in a realtor. She was very patient with all of our questions, no matter how naïve, and worked hard to understand exactly what we were looking for. Daily emails kept us updated on the latest properties that fit into our search criteria and Nicola did a great job of phoning or emailing us as soon as a particularly attractive prospect came onto the market. She was also really fast and efficient when it came to arranging viewings for us and did a fantastic job of working to our occasionally complex schedule.
Nicola’s boundless energy and enthusiasm made the whole process really enjoyable and her knowledge and honesty prevented us from making mistakes. This really showed during a number of viewings where she spotted flaws or areas of concern that she immediately raised with us. She fought hard to protect our best interests at every step of the way and did a fantastic job during the various negotiations.
Knowledgeable, highly professional and determined to put her client’s needs before her own, Nicola was also immense fun and made an initially daunting process seem remarkably easy and stress-free. Overall, Nicola was a phenomenal realtor to work with and she would definitely be our first port of call for any future realty needs.” M & J Armstrong
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CARE OF THE VANCOUVER SUN "Real estate agents often take a bad rap. As a lawyer, I know how that feels. However, there’s one real estate agent that needs to be outfitted with a superhero cape. Her name is Dorothy Walter of Prudential Sussex Realty in West Vancouver and yesterday she became an honorary member of our family.
Dorothy was scheduled to show our home in an Open House from 2:00 to 4:00 pm yesterday afternoon. At 1:00 pm, Dorothy received a tear-choked phone call from me indicating that we needed to cancel the Open House due to a medical emergency. My six-month-old baby, Matthew, had taken a bad fall onto his head and the paramedics were coming to take us to the hospital. The ambulance arrived in less than five minutes. Dorothy arrived in less than ten.
As the paramedics were fitting baby Matthew into a back brace, Dorothy poked her head into the ambulance. She said that she’d cancelled the Open House and was staying to take care of my four year old son, so that my husband could accompany the baby and I to the hospital. My husband and I have no relatives in B.C., so we gratefully accepted her offer. Two and a half hours later, we were discharged from the ER with an “all clear” and returned to the house to relieve Dorothy of her childminding duties.
Dorothy’s generous act of kindness at the height of the spring house sales season (when she certainly had pressing engagements elsewhere) would be reason enough to outfit her with that superhero cape. However, later that night she also sold our house. I’m proud to call Dorothy our real estate agent, and now, an honorary member of our family. Thank you so much, Dorothy! " - C. Carter